Frequently Asked Questions

Everything you need to know about your SmoothSpine experience.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

How do I determine the correct size for me?

Please refer to our detailed Size Guide located on each product page. We recommend taking your measurements with a flexible tape measure to ensure the most comfortable fit.

Are SmoothSpine products machine washable?

To maintain the integrity of the materials, we recommend hand washing in cold water with mild detergent and air drying. Avoid using bleach or high-heat dryers.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I track my shipment?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.